Terms of return
Return and Refund Policy for PT Surga Energi Pro
At PT Surga Energi Pro, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we accept returns under the following conditions:
Return Eligibility
Returns are accepted within 7–14 calendar days from the date of delivery (this period may vary based on local regulations).
- Items must be new, unused, in their original packaging, and in a condition suitable for resale.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
- Products that have been used, damaged, or modified.
- Items purchased on clearance or marked as “final sale.”
- Custom or special-order products.
Refunds or Exchanges
- Refunds for eligible returns will be issued to the original payment method.
- Shipping costs are non-refundable, unless the return is due to a product defect or a shipping error on our part.
- The buyer is responsible for return shipping costs, unless otherwise agreed upon.
How to Initiate a Return
- Contact our customer support within the designated return period.
- Provide your order number and the reason for the return.
- Wait for return instructions before shipping the item.
- Securely pack the item and send it using a tracked shipping method.
Need Help?
If you have any questions, please contact us:
- WhatsApp: [+62 813 3776 2684]
- Email: [sales@ts-prof.com]
- Company Name: PT Surga Energi Pro
We value your trust and are here to assist you every step of the way.